Eating one’s own dog food is a concept in business that requires companies and organizations to actually USE the products and services they sell their customers.
And that’s exactly what the manager of Queen Alia International Airport should do.
The airport has recently been taken over by a private consortium. I noticed some positive changes in the arrival hall the other day, like the addition of some decent looking steel railing and a modern looking glass partitions, as well as the white, pointy air conditioning tubes on the ceiling.
But there is one thing that no management of this airport was able to fix, although it is the easiest thing in the world to fix:
The DAMN little broken ramp from the sidewalk to the parking lot.
Just have a good look at the photos..
People’s bags always fall off carts when they go down that ramp.
The airport manager should take a cart, put some bags on it and, with his own hands, push this cart towards the parking lot and see what happens when he arrives at this cursed little ramp. That’s what we, the customers, have to endure every time we arrive back home or welcome a visitor to the Kingdom.
While he’s at it he should also:
Install a BIG SCREEN before the airport building that indicates if a plane is arriving at terminal 1 or 2. How HARD can it be. It’s something I blogged about years ago and is an obvious problem.
Finally, there is a horrible looking cafeteria called “Senior” near the parking lot. This is the first restaurant people see on Jordanian soil and it gives a stupid image of Jordan.
For more of my Queen Alia Airport posts:
King Abdullah: “You have one week to fix the airport management”
Airport blues: Fatal ‘crashes’ and new terminals
Queen Alia airport: the need for technology (This one is from 2003!)
Read these related posts on 360east:
- Death of free wireless internet at Queen Alia Airport
- Smoke in a public area and get fined JD 1000
- Coffee and WiFi ‘wars’ at Queen Alia International Airport
- The French will demolish the airport (let’s hope they fix it before that!)
- Me and toot at the WEF
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